By booking or participate in a tour or services with Smart Leisure & Travels sdn Bhd, you acknowledge that you have read, understand and agree to be bound by these Terms and Conditions.
If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms and Conditions on behalf of the other participants in your party.
A deposit of 50% is required upon confirmation of services. Balance or full payment must be made within 14 days before service. Please note that bookings are not confirmed nor secured until Smart Leisure & Travels Sdn. Bhd. receives the deposit and send a written confirmation to you.
If a booking is made within 14 days or less prior to arrival, full payment will be required at the time of booking.
A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.
Smart Leisure & Travels Sdn. Bhd. is not responsible for cancelled land and/or air reservations in the event full payment is not received by the final payment date.
All amendments and cancellations must be notified to, received and acknowledged in writing by Smart Leisure & Travels Sdn. Bhd..
Smart Leisure & Travels Sdn. Bhd. reserves the right to impose a RM50.00 administrative fee for any amendment made by clients to a confirmed tour programme or related reservations.
Any cancellation charges imposed by third-party suppliers such as hotels, restaurants or any other companies related to the services required, will be billed to you through Smart Leisure & Travels Sdn. Bhd..
If we receive booking cancellation prior to the booking, the cancellation fee, if any will be determined with reference to the date on which notice of cancellation received by Smart Leisure & Travels Sdn. Bhd. is based on the percentage of the total price for the cancelled tour(s), products or services. The cancellation charges are as follows:-
- 25% cancellation fee for notification of cancellations made 31-60 days before service
• 50% cancellation fee for notification of cancellations made 15-30 days before service
• 100% cancellation fee for notification of cancellations made 14 days or less before service
Smart Leisure & Travels Sdn. Bhd. reserves the right to modify your itinerary where reasonably required or in the case of Force Majeure.
Our brochures and other printed materials displaying our tour information are subject to change without prior notice. Please check our website or contact our office for up to date tour and itinerary.
Smart Leisure & Travels Sdn. Bhd. guarantees that all scheduled tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonably itinerary changes or health and safety concerns. However, this guarantee is not applicable in the case of Force Majeure.
If a tour is cancelled by the Smart Leisure & Travels Sdn. Bhd. before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice to accept either:
- a substitute tour of the equivalent or superior value; or
2. a substitute tour of lesser value if no tour of equivalent or superior value is reasonably available and to recover the difference in price from Smart Leisure & Travels Sdn. Bhd. between the price of the original tour purchased and the substitute tour; or
3. a full refund for the cancelled tour
No reimbursements, discounts or refunds will be issued for services that are missed or unused after tour departure due to no fault of Smart Leisure & Travels Sdn. Bhd., including your removal from a tour because of your negligence or breach of the Terms and Conditions.